Convenient online assistance with a remote session
Resolve issues such as: Printer help, various wifi & network troubleshooting, virus/malware, and software installs. We service Commercial and Residential.
A remote session is a convenient and cost effective service which is less intrusive than an onsite visit to your offices and staff. Below is a link to start the Remote Connection. Feel free to give us a call if you have any questions before getting started.
Get started in 3 easy steps
Start by creating a ticket in our Help Desk Portal. A specialist will reach out within minutes referencing the case you just created. Use the Remote Connection link to download the application allowing access to your computer and network. Your technician will gve you a quick diagnosis of the problem and make recommendations. Last step is agreeing to terms by payment and we’ll have the issue resolved in the allowed time frame.
Submit Your Ticket
- Provide your contact details along with any information pertaining to the issue.
- Please include: Phone number, extension, and email. An IT specialist will call you shortly
- Availability: 9 am – 6 pm Central
Remote Connection
- Let us take what we’ve found during our consultation visit to give you the solution that best fits your needs and budget.
- Upon completion of the consultation, we will contact you to discuss the proposed plan of action. From there, we will create a preliminary quote, determine timelines, and schedule the work.
- Click the button below to download our preferred Remote Management tool, TeamViewer.
Payment
Help Desk: $135.00/hr
Neworking & Specialty IT: $165.00/hr
For questions, Please call (210) 774-5074. For remote sessions, please press “2.”
Our Services
Remote Support
We service all computer issues for all type customers. Commercial and Residential. Call us and we can get your problem solved in minutes with a remote session. You dont owe anything till we know we can confidently fix the headache.
Onsite Assistance
Obviously, a remote session won't help with some problems or projects, such as installation, networking, or a hardware issue. Time is Money is not an understatement. We'll get there fast. Give us a call and we'll sort you out.
